Our phone lines turn on at 8:15 am. We schedule same day sick appointments. Evening (6:00 - 9:00 pm) sick appointments are only scheduled after 3:00 pm. We recommend well appointments and rechecks be scheduled at least a month in advance. Well checks can be scheduled 3 months in advance.
We have a triage nurse to handle parent's medical calls during office hours (including evenings and Saturdays).
If you need to speak to a doctor after hours, you may call our answering service. The doctor will return your call within 2 hours. Many of our parents concerns can be handled with the assistance of testing, photo's and face time now. Please save routine questions, scheduling, or referral or prescriptions requests should wait until regular business hours.
If you are unable to keep a scheduled appointment, our office requires 24 hours notice. Missed appointments or same day cancellations will result in a $50 missed appointment fee.
To keep other children's wait times to a minimum, patients arriving more than 15 minutes late to an appointment may be asked to reschedule.
Our providers follow CDC & AAP recommendations for vaccines. We believe in their safety and effectiveness. We believe it is our responsibility to protect our patients and our community from vaccine preventable diseases. If your family plans to delay or decline routine childhood vaccinations due to religious or philosophical reasons, we ask that you choose another healthcare provider that shares your views.
Routine medication refills are best handled during an office visit. If you require a medication refill between visits, the request will be handled by our triage nurse. Prescriptions for controlled substances must be picked up at the office. Our staff will call you as soon as the prescription is ready.
If one of our physicians refers your child to a specialist, please contact our referral specialist within the next few business days. She can be reached at 703-361-7131 option 4. She will provide you with the name and contact information of a specialist who accepts your insurance. Once you have scheduled your child's appointment with the specialist, please contact us at least 48 hours prior to the appointment. We will write and process the referral if required by your policy. Referral forms must be picked up prior to your appointment with the specialist. They may not not be faxed or mailed by our office.
As a courtesy, our providers will complete one school / sports / camp / medication form per year per well visit. Any additional forms that are requested during the year will result in a $5 fee per form.
As a courtesy, we participate with many insurance plans and verify patient benefits prior to every appointment. Payment of copay, deductible, or coinsurance is due at the time of service in accordance with your insurance policy. If we are unable to verify your child's benefits, or if you have no active insurance, you will need to self-pay at the time of service. We accept cash, check, and all major credit cards. Whomever brings the patient to the appointment is responsible for making the payment.
New insurance information must be presented at the time you check in for your child's appointment. Please bring your insurance card(s) to every visit. We allow 30 days from the time of birth for your baby to be added to the policy. After that time, the parent is responsible for payment for all services until the baby is added to the policy.
Your insurance policy is a contract between the insurance company and yourself. As such, it is your responsibility to be familiar with your plan's benefits and limitations. Once your insurance has processed the claim, you are responsible for any charges that are not covered by your benefit plan. Some routine services that may not be covered by your insurance plan include, but are not limited to, hearing and vision tests, developmental screening forms, and after hours fees. Lab tests or other procedures may have a separate deductible or coinsurance in addition to your copay. If you have questions about a claim denial or amount paid, initial questions should be directed to your insurance company. We ask that you notify our billing department if a claim is going to be reprocessed.
Crestwood Pediatric Associates